Group Technology Engineer - Access Network Mobile and Fixed Operation Region job from Dialog Axiata PLC in Colombo, Sri Lanka

Friday 14th, May 2021

Dialog Axiata PLC

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Colombo

Full-Time

Electronics / Electrical IT-Software / Internet

Group Technology Engineer - Access Network Mobile and Fixed Operation Region

The Job
  • Monitoring, fault identification, troubleshooting, rectification, and configuration of the access network using the relevant tools and systems 
  • Provide On-call support and expert guidance and recommendation to Network Operations Centre. 
  • Provide support to the teams and Dialog Network services -regional staff by organizing tools and technical requirements to perform their work 
  • Resolutions for escalated issues from the teams to minimize the impact on the customer service from network downtimes. 
  • Initiate trouble tickets regarding Huawei/Ericsson access network down issues to obtain vendor support to resolve critical network outages. 
  • Identify any node/element that is not performing up to expectation and causing high cost to the company to take corrective action 
  • Carry out system modifications requested by an access planning team
  • Maintain the quality (software, hardware level of the Huawei/Ericsson 2G, 3G, LTE access network systems through enhancing monitoring capabilities. 
  • Maintain the required standard of quality level by analyzing and investigating the quality issues raised by NQA_NOC regularly 
  • Conduct Periodical system performance analysis through performance analytical tools and take necessary action to maintain the system capabilities 
  • Provide support on trouble tickets that are initiated with the vendor to get the resolution to all network issues 
  • Maintain Redundancy Planning process ( transmission, power, system) according to the protocol to make sure that service availability is improved

The Person
  • Bachelor's engineering degree in Electronics, Telecommunications, Electrical and Electronics, or Computer from a recognized University accredited by IESL. 
  • 1 year of experience is an added advantage.

Skills required

Bachelor's engineering degree in Electronics, Telecommunications, Electrical and Electronics, or Computer from a recognized University accredited by IESL.

1 year of experience