Customer Care Specialist (TeleSales) job from A V Business Solutions Private Limited in Colombo, Sri Lanka

Monday 27th, April 2020

A V Business Solutions Private Limited

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Colombo

Full-Time

Customer Service / Call Center

Customer Care Specialist (TeleSales)

CORE COMPETENCIES

  • Customer-focused mindset with proven ability to respond quickly to internal and external needs
  • Good understanding of relevant policies, processes, and practices
  • Effective decision making with strong problem-solving skills, and situational judgments
  • Excellent communication and interpersonal skills
  • Ability to adapt and support organizational change
  • Confident in the use of technology with strong ITC skills (Facebook)
  • Ensure a high level of customer satisfaction at all times


REQUIRED QUALIFICATIONS AND EXPERIENCE

  • Relevant industry experience and qualifications
  • Excellent communication skills
  • Fluent in Sinhala and English. 
  • Ability to type in Sinhala would be an added advantage.
  • Proven ability to manage both inbound and outbound sales and marketing initiatives
  • Positive attitude and mindset
  • Effective decision-making skills
  • Handling customer rejections and objections


Please note the chosen candidate would be expected to commence employment with us as soon as possible.

Pay and benefits of the above position will be competitive and the rewards are performance-driven. 

If you think you have what it takes to be successful in this challenging role apply now. 


Skills required

Effective decision-making skills

Fluent in Sinhala and English.

Ability to type in Sinhala

Proven ability to manage both inbound and outbound sales and marketing initiatives