Operations Engineer job from Wavenet International (Pvt) Ltd in Colombo, Sri Lanka

Friday 24th, April 2020

Wavenet International (Pvt) Ltd

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Colombo

Full-Time

IT-Hardware / Networking IT-Software / Internet

Global Wavenet is a leading telco software, systems, and infrastructure solutions provider to wireless and wireline carriers, with core expertise in delivering carrier-specific off-the-shelf solutions specializing in the digital transformation of VAS and BSS platforms through an extensive portfolio of messaging, voice, media, API orchestration and rich digital channel enablement. Wavenet is a dynamic technology company with over 16 years of experience and deployments in over 20 countries, spanning across Oceania, APAC, Africa and Latin America. We are on the lookout for outstanding individuals with a passion to oversee the support function from our operations center in Colombo.

Responsibilities
  • Carry out tasks related to aftercare and maintenance of product/applications, post-integration within the agreed SLAs. 
  • Monitor and rectify system issues and ensure necessary tracking is carried out till ticket closure. 
  • Work independently with customer and delivery teams, maintain regular communications to ensure high customer satisfaction in all aspects of service delivery. 
  • Report on operational performance for each customer on a periodic basis for issue identification and preventive maintenance.
Prerequisites
  • A team player who is self-driven and works under pressure with good negotiation skills. 
  • Strong problem-solving skills, Root cause analysis and ability to priorities and execute tasks in a fast-paced environment with minimal supervision 
  • Exposure in VAS application installation and troubleshooting. (VAS products such as SMSC, MMSC, Messaging Gateway, IVR, etc). 
  • Hands-on experience and knowledge in protocols such as M3UA, Sigtran, SMPP, SIP, RTP. 
  • Experience in configuring and troubleshooting Databases (MySQL, MongoDB, and mnesia) 
  • 3-5 of experience in a similar operations role 
  • Ability to work on-Call and willing to travel to client sites

Skills required

work on-Call and willing to travel to client sites

A team player who is self-driven

fast-paced environment with minimal supervision

Exposure in VAS application installation

protocols such as M3UA, Sigtran, SMPP, SIP, RTP.

configuring and troubleshooting Databases (MySQL, MongoDB, and mnesia)