Hub Lead job from HSBC Bank in Colombo, Sri Lanka

Thursday 25th, February 2021

HSBC Bank

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Colombo

Full-Time

Banking and Financial Services

Hub Lead

Digital Business Services is the foundation of HSBC.

Digital - We are the digital provider and driver for the bank. Business - We are the support system that helps our business to thrive. Services - We exist to deliver excellent services for customers and colleagues,
We do this through our teams in Operations, Technology, the Chief Control Officer and the Deputy Chief Operating Officer (which includes Performance services, Strategic Sourcing Services, Corporate Services and Transformation Services), and through the COOs that cover our businesses, regions and geographies.

Sub Function
COO - We provide a range of key services across the bank, including:
Cost & Supplier Management Performance Services Corporate Services Transformation Services Strategic Sourcing Services Group Transactions Implementation
Department - Global Third-Party Delivery Hub

The Third-Party Management (TPM) Delivery Hubs in China, Mexico, India, Poland and Sri Lanka sit within Global Operations - COO, The Hubs provide services to Global Businesses and Functions within HSBC to ensure that all activities required to fulfil our TPM risk obligations are completed in a standardised, accurate, timely and compliant manner.

The Hubs provide 3rd party Management and Risk assessments across the full lifecycle of a 3rd party relationship. The GTPM Hub will align to industry best practices and will provide a central service to support Third-Party Engagement Managers (TPEMs) in completing third-party engagements with the right focus on minimising risk exposure.

In this role, you will:
• Support the Global Delivery Hub Lead by acting as the local point of contact/interface for the Regional Hub Act as the management interface between the GF/GB and the Hub 
• Work with the Hub Demand Manager to ensure 
• Third-Party Risk activities are allocated to the right resources and that actions are taken to meet agreed SLAs and KPIs. 
• Review of analysis, MI and reporting produced by the Global Hub Ml team. 
• Drawing out key themes, trends or risks that could both positively or negatively affect the achievement of HSBC's organisational objectives. 

The role will involve frequent liaison with a large range of stakeholders including:
• Group Operations Executives and Regional Forums 
        • Businesses BRCM, RMM 
        • Procurement stakeholders 
        • TPRO, TPEMs, Risk Domains and Risk Stewards

• Internal Audit and External Auditors / Local regulators liaison/engagement 
• Influence stakeholders within the business to create an environment of robust, pro-active and risk-aware business operations. 
• Work closely with TPM model to align the practices and governance structures to share/absorb best practices.
• Embedding and overseeing the TP Risk procedures and assuring adherence to policies and processes within the Hub team. 
• Engaging with the Third Party Engagement Managers and Risk Owners within the entities to promote consistency and alignment and holistic Third Party risk reporting. 
• Performing periodic process adherence reviews to ensure processes are being performed to a satisfactory and consistent quality to agreed timescales 
• Provide opportunities to continuously improve and optimize the capabilities of the Hub by extensively reviewing and improving existing processes, in collaboration with other Hub leads. 
• Proactively coordinates findings and resolutions of HSBC internal control audits. 
• Monitor expenditure against department budgets and ensure additional expenditure approval is sought with full supporting documentation as required
• Leadership & Teamwork
• Create a motivated, highly skilled team to enable operations to meet business objectives. 
• Work collaboratively and communicate persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners. 
• Responsible for the end to end new hire experience and onboarding process. 
• Ensure process training is completed in accordance with the training plans. 
• Assist in driving the employee engagement to above best in class. 
• Providing advice and guidance to Team Leads and Risk Specialists as a point of escalation. 
• Demonstration of a growth mindset and track record of proactively identifying and bring about change opportunities.

To be successful in this role, you should meet the following requirements:

Qualifications/Requirements:
• Extensive management background within a third party risk role preferably within financial services, operating at a senior level within an operational role 
• Prior experience in setting standards/ control frameworks and the effective management thereof. 
• Prior Third-Party Risk Management related to operational risk experience with a financial institution or at a regulatory agency or major consulting firm. 
• The ability to demonstrate outstanding people management/leadership skills during times of significant change/creation of a new 'function' or initiatives 
• Ability to develop rapport and influence senior stakeholders outside of the GTPM Hub, bring together divergent ideas together to create new and innovative solutions. 
• Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior 
• Customer Service through them Extensive management background within a third party risk role preferably within financial services, operating at a senior level within an operational role 
• Prior experience in setting standards/ control frameworks and the effective management thereof. 
• Prior Third-Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm 

Academic qualification: 
Bachelor's degree or demonstration of relevant industry experience Strong verbal and written English language skills

Skills required

Strong verbal and written English language skills