Club Vision Customer Experience Associate job from Dialog Axiata PLC in Colombo, Sri Lanka
Wednesday 7th, July 2021
Colombo
Full-Time
Business Management Sales and Marketing / Business Development Telecommunications
- Provide a quality transaction with a first-class service resolution for a customer request/inquiry.
- Provide quick and fast service within the defined transaction handle time
- Adherence and Punctuality - Report to work on time and adhere to the work schedule.
- Adhere to the Token System regulations and defined break times
- Contribute to the outlet Sales target and NPS target
- Adherence to the individual activations and complete within the SLA
- Effective collect bill payments of Club Vision members
- Ensure customer requests are been attended to within a minimal period
- Make sure to follow up on customer pending requests and always keep the customer updated
- Provide feedback to the Branch manager to improve service in the outlet
- Develop, support and ensure adherence to work instructions, policies, procedures and practices pertaining to the Company and Division
- Timely execution of additional responsibilities assigned by Branch Manager
- Minimum of 1-year experience in a similar role
- Part Qualification in SLIM/CIM
- Have successfully completed GCE O/L and A/L
- Between the ages of 18 and 25
- IT literacy skills
- Fluent in English and Sinhala (Tamil is an advantage)
- Excellent verbal communication skills
- Professional work ethic with flexibility and willingness to learn new skills
Skills required
Professional work ethic with flexibility and willingness to learn new skills
Fluent in English and Sinhala
Excellent verbal communication skills
from applied for