Club Vision Customer Experience Associate job from Dialog Axiata PLC in Colombo, Sri Lanka

Wednesday 7th, July 2021

Dialog Axiata PLC

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Colombo

Full-Time

Business Management Sales and Marketing / Business Development Telecommunications

The Job:
  • Provide a quality transaction with a first-class service resolution for a customer request/inquiry.
  • Provide quick and fast service within the defined transaction handle time 
  • Adherence and Punctuality - Report to work on time and adhere to the work schedule.
  • Adhere to the Token System regulations and defined break times 
  • Contribute to the outlet Sales target and NPS target 
  • Adherence to the individual activations and complete within the SLA 
  • Effective collect bill payments of Club Vision members 
  • Ensure customer requests are been attended to within a minimal period 
  • Make sure to follow up on customer pending requests and always keep the customer updated 
  • Provide feedback to the Branch manager to improve service in the outlet 
  • Develop, support and ensure adherence to work instructions, policies, procedures and practices pertaining to the Company and Division 
  • Timely execution of additional responsibilities assigned by Branch Manager
The Person:
  • Minimum of 1-year experience in a similar role 
  • Part Qualification in SLIM/CIM 
  • Have successfully completed GCE O/L and A/L 
  • Between the ages of 18 and 25 
  • IT literacy skills 
  • Fluent in English and Sinhala (Tamil is an advantage) 
  • Excellent verbal communication skills 
  • Professional work ethic with flexibility and willingness to learn new skills

Skills required

Professional work ethic with flexibility and willingness to learn new skills

Fluent in English and Sinhala

Excellent verbal communication skills