System Operator job from Team CS in Colombo, Sri Lanka

Customer Service / Call Center

Key responsibilities:

·   Deliver high-quality customer service, efficiently and politely respond to inquiries, provide accurate and complete information, and redirect when appropriate.

·   Provide technical support for all website and mobile application-related technical and functional queries.

·   Actively listen to customer feedback, suggestions, and concerns, and communicate them to the relevant teams for improvement.

·   Collaborate with the technical team to ensure customer satisfaction and continuous improment.

·   Continuously learn to keep up with changes and developments in services and processes.

·   Maintain confidentiality of company customers and data.

·   Stay informed about any updates to company procedures and new policies.

Requirements:

·   20-35 years old candidates are considered.

·   A Diploma or above preferred.

·   Freshers are encouraged to apply. 

·   Willingness to work according to a shift-based schedule.

·   Handle urgent inquiries, peak periods, and customer stress professionally.

What we offer:

·   An attractive salary in USD (250 USD/Month)

·   Friendly and supportive working environment.

·   Opportunities to learn and growth.