Service Advisor job from Ideal Group in Tissamaharama, Sri Lanka
Friday 9th, July 2021
- Communicates with clients about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with clients to ensure repeat and return customers
- Approaches transactions with sales-minded professionalism and suggestively sell products and
- services to clients, including making clients aware of all packages and retail options available
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customers on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
- Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner
- Processes customer payments Demonstrate extensive knowledge of service department
- Should possess a technical qualification in Automobile Engineering from a recognized institute (NAITA/ German Tech/ City & Guilds/ NDT/ HNDE).
- Minimum of 2-5 years work experience in the Automobile industry.
- Computer literacy (Familiar with MS Office package).
- Valid vehicle driving license.
- Age between 22-45 years.
- Sound knowledge in English & Sinhala languages.
The selected candidates will be entitled to an attractive remuneration package along with the other fringe benefits.
good team player skills
Sound knowledge in English & Sinhala languages.
Good computer literacy skills