Senior Specialist - Public Cloud - Windows Azure IAAS job from HCL Technologies Lanka (Private) Limited in Colombo, Sri Lanka

Wednesday 7th, July 2021

HCL Technologies Lanka (Private) Limited

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Colombo

Full-Time

IT-Software / Internet

Experience: 4-7 Years

Responsibilities:
1) Expertise in SCCM Client Trouble Shooting Skills.
2) Expertise Knowledge on Patching / Software Distribution.
3) Expertise Administration Knowledge on SCCM 2012 / 1710 4) Need to work in 24*7 Shifts to support the project.
(1.) To provide support for on-call escalations and doing root cause analysis of the given issue
(2.) To independently resolve tickets within the agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Skills required

Excellent written and verbal communication skills in English

Expertise in SCCM Client Trouble Shooting Skills.