Coordinator - BSS Operations (DevOps) job from Dialog Axiata PLC in Colombo, Sri Lanka

Wednesday 7th, July 2021

Dialog Axiata PLC

Apply Bookmark



IT-Software / Internet Telecommunications

To ensure Systems related to CRM Applications are resolved within SLA targets. Also, to monitor and manage all Systems related operations thereby ensuring smooth business operations.

The Job

  • Ensure complaints/issues related to systems are resolved within given SLA’s to maintain the expected level of issue resolution
  • Manage various internal/external customer complaints effectively to maintain expected complaint resolution time
  • Billing Dispute waiver calculation and posting to resolve customer issues
  • Incorrect data correction to maintain data integrity of the systems
  • Follow-up the incidents till their successful closure to not to missed or delay any incident resolution
  • Sharing the incident updates/ Reports with L2 lead to give visibility of incident resolution
  • Follow the incident management procedure defined for issue resolution for the compliance of issue resolution
  • Provide correct and accurate solutions to resolve the incident
  • Ensure maximum systems support is provided for internal/external staff to resolve the problems
  • Coordinate with L3 support team members to define the problems which would help to resolve the problems
  • Regular updates to the end-users sharing the visibility of the issues
  • Provide information and reports to user divisions for smooth business operations

The Person

  • A diploma/undergraduate in IT related field from a recognized university
  • Minimum of 6 months of hands-on industry experience in a similar role
  • General understanding of IT systems
  • Hands-on experience in Unix and windows

Skills required

communication skills.

Excellent written and verbal communication skills in English