Recoveries Agent - (Fixed Term Contract) job from Nations Trust Bank in Colombo, Sri Lanka

Saturday 11th, September 2021

Nations Trust Bank

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Banking and Financial Services Recoveries School Leavers

We are among Sri Lanka's fastest growing Banks, driven by dynamic vision for our future. We have adopted industry best practices and world class technology. Paramount to our success is our rigorous employee selection process, where each individuals mapped to a specific task within the Bank.

Job Profile

Plan and execute own action plan to achieve the set monthly targets, within the overall policies, procedures and recovery strategies of the bank. Investigate and trace customers who cannot be contacted on the given information, when required. Coordinate and initiate the approval process for debt restructuring and remedial repayment solutions for deserving customers. Attend to and conclude all types of customer queries and requests within the given turnaround times. Record and update all daily activities accurately in the system for management referral and report generation

Special Skills

  • Excellent negotiation & communications skills.
  • Ability to work in a digital environment.
  • Possessing an investigative mindset.
  • Ability to work as a team to achieve team goals
  • Good knowledge of geographies and Road networks

We are looking for candidates who demonstrate following values to "CREATE TOMORROW";

  • Drive unparalleled customer experiences Exercise innovative leadership Demonstrate Business awareness & an entrepreneurial mindset Focus on data-centric decision making Commit to excellence

Experience & Qualifications

  • An academic record that includes completion of GCE O/L & A/L examinations.
  • Possessing a Motor Bike and a valid riding license.
  • Previous experience in Collections & Recoveries will be an added advantage.

Candidate will have a career path to enter as a permanent cadre of the Bank depending on experience, performance and qualifications

Kindly note that only shortlisted candidates will be called for interview

Skills required

Excellent written and verbal communication skills in English

Excellent negotiation & communications skills.