COORDINATOR-CLUB VISION LOYALTY AND MICRO SEGMENT MANAGEMENT job from Dialog Axiata PLC in Colombo, Sri Lanka

Business Management Project Management / Event / Program Management Telecommunications

The Job

• Work with BI, tableau and data tables to design and extract required reports and data
• Identify trends and patterns through data analysis to support the CV & Micro segment management operation
• Submit recommendations based on analytics conducted to provide enhanced service to customers
• Identify required data for the segment of one customer profiling
• Coordinate with relevant teams in extracting the data and ensure availability of this data when required
• Monitor the publication of the unit dashboard as per the set frequency and data accuracy of the published dashboards
• Submit CV customer trends and details for the divisional management reporting
• Compile monthly unit reports and any ad hoc reports as required by management
• Assist with customer birthday felicitation process
• Assist with contacting customers and driving campaigns to achieve team KPIs
• Compile customer data sheets to support relevant customised communication channels
• Assist with customer communications through EDM, SMS & push notifications
• Suggest process improvements to enhance efficiency of the team processes
• Contribute in maintaining critical unit documents up to date
• Assist with event organising related tasks

 
The Person


• Degree/Diploma in Business Management
• Analytical and Statistical Reporting skills
• Database operation
• Expert skills in Microsoft excel
• Minimum 2 years’ experience in Service Delivery operations
• Degree in Business IT is an added advantage