IT Support Specialist job from Citizens Development Business Finance PLC in Colombo, Sri Lanka
Tuesday 19th, January 2021
Colombo
Full-Time
Banking and Financial Services IT-Software / Internet
IT Support Specialist
We seek a young dynamic tech-savvy individual to be a part of our IT team. The ideal candidate should possess a sound understanding of IT hardware and software applications and be proficient in problem-solving issues raised with our IT helpdesk by users. The candidate must be familiar with LAN/
WAN technology, cabling, Wi-Fi operations, virus guards, backup utilities, VPN connectivity, firewalls and demote desktop functions.
Key Responsibilities
• Provide Level 01 Remote/Onsite Technical Support
• Analyze, troubleshoot and resolve End-User Workstations, Printers, Scanners & other IT equipment issues
• Deliver End User support through the IT helpdesk as per agreed SLAs
• Provide End User training whenever required
Qualifications
• A Diploma in IT from a recognized university or institute
• Sound expertise in IT including LAN/WAN technology, Cabling, Wi-Fi Operations, virus guards, backup utilities, VPN connectivity, firewalls and remote desktop functions
• More than 3 years' experience in a similar capacity in an ISO Certified banking or financial sector entity
• ITIL certification would be a definite advantage
Rewards and remuneration commensurate with qualifications, competencies and abilities with a well-defined career path await those with ambition, motivation and a willingness to perform
Skills required
Sound expertise in IT including LAN/WAN technology, Cabling, Wi-Fi Operations, virus guards, backup utilities, VPN connectivity, firewalls and remote desktop functions
A Diploma in IT from a recognized university or institute