IT Support Specialist job from Citizens Development Business Finance PLC in Colombo, Sri Lanka

Tuesday 19th, January 2021

Citizens Development Business Finance PLC

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Colombo

Full-Time

Banking and Financial Services IT-Software / Internet

IT Support Specialist

We seek a young dynamic tech-savvy individual to be a part of our IT team. The ideal candidate should possess a sound understanding of IT hardware and software applications and be proficient in problem-solving issues raised with our IT helpdesk by users. The candidate must be familiar with LAN/
WAN technology, cabling, Wi-Fi operations, virus guards, backup utilities, VPN connectivity, firewalls and demote desktop functions.

Key Responsibilities
• Provide Level 01 Remote/Onsite Technical Support 
• Analyze, troubleshoot and resolve End-User Workstations, Printers, Scanners & other IT equipment issues 
• Deliver End User support through the IT helpdesk as per agreed SLAs 
• Provide End User training whenever required

Qualifications
• A Diploma in IT from a recognized university or institute 
• Sound expertise in IT including LAN/WAN technology, Cabling, Wi-Fi Operations, virus guards, backup utilities, VPN connectivity, firewalls and remote desktop functions 
• More than 3 years' experience in a similar capacity in an ISO Certified banking or financial sector entity 
• ITIL certification would be a definite advantage

Rewards and remuneration commensurate with qualifications, competencies and abilities with a well-defined career path await those with ambition, motivation and a willingness to perform

Skills required

Sound expertise in IT including LAN/WAN technology, Cabling, Wi-Fi Operations, virus guards, backup utilities, VPN connectivity, firewalls and remote desktop functions

A Diploma in IT from a recognized university or institute