CUSTOMER SERVICE REPRESENTATIVE job from Central One Bataan Ph Inc. in Balanga City, Sri Lanka
Wednesday 11th, October 2023
Balanga City
Full-Time
Job Description
- Handles customer inquiries
through the use of online media/phone
- Assesses individual issues and
takes appropriate actions to ensure that customer’s needs are met
- Coordinates with other teams
based in different locations that share similar objectives
- Understand standard operating
procedures and delivers service according to the quality standards set by
the company
- Escalate system anomalies and
general issues faced by customers to the relevant party
- Requests for information at the
start and end process through Live Chat, outbound calls, emails, and other
authorized communication tools such as MSN, Skype and Yahoo Messenger
- Follow up on unresolved inquiries
through emails or phone calls
- Coordinate with payment team
regarding customers pending cases such as deposit and withdrawal
transactions
- Complete logs, records and daily
shift reports
- Performs other functions and
special projects as assigned
Skills required
• Willing to relocate and work on-site in the Philippines
• At least college degree in any field, fresh graduates are welcome to apply
• Experience in customer service or handling of international clients is a plus
• Knowledgeable of basic computer operations (MS Office)
• Excellent in written and verbal communication skills (English, Mandarin, Vietnamese)
from applied for