Senior Specialist - End Point Security Management job from HCL Technologies Lanka (Private) Limited in Colombo, Sri Lanka
Wednesday 7th, July 2021
Colombo
Full-Time
Experience: 3-6 Years
Responsibilities:
- Expertise in SCCM Client Trouble Shooting Skills.
- Expertise Knowledge on Patching / Software Distribution.
- Expertise Administration Knowledge on SCCM 2012 / 1710 4)
- Need to work in 24*7 Shifts to support the project.
Role
- To provide support for on-call escalations and doing root cause analysis of the given issue
- To independently resolve tickets within the agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Skills required
good team player skills
Excellent written and verbal communication skills in English
from applied for