Customer Support Associate job from Team CS in Colombo, Sri Lanka

Customer Service / Call Center

Key Responsibilities:

·   Deliver high quality customer service by responding to inquiries efficiently and courtesy.

·   Provide accurate and comprehensive information.

·   Actively listen to customer feedback, suggestions, and concerns and communicate them to relevant teams for improvement.

·   Offer technical support for all website and mobile application related inquiries.

·   Collaborate with the technical team to ensure customer satisfaction and continuous improvement.

·   Continuously learn to keep up with changes and developments in services and procedures.

·   Maintain the confidentiality of company customer data and information.

Requirements:

·   20-35 years old candidates are considered.

·   A Diploma, Bachelor’s Degree or above preferred.

·   1-2 years’ experience in IT or customer service are preferred.

·   Willingness to work according to a shift-based schedule.

·   Handle urgent inquiries, peak periods, and customer stress professionally.