Customer service assistance job from Dora Global Logistics Pvt Ltd in Colombo 03, Sri Lanka

Supply Chain / Logistics / Procurement

Join Dora Global Logistics!

Dora Global Logistics is a growing international freight forwarding and logistics company committed to providing reliable import, export, air freight, sea freight, and supply chain solutions. We are looking for a friendly, energetic, and customer-oriented Customer Service Assistant to join our team. If you have excellent communication skills, enjoy working with customers, and are eager to build a career in the logistics industry, we'd love to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone and email.
• Provide shipment updates and tracking information.
• Coordinate with shipping lines, airlines, overseas agents, and transport providers.
• Prepare and maintain shipping documents and customer records.
• Follow up on bookings, customs clearance, and cargo delivery.
• Resolve customer issues promptly and professionally.
• Support the operations team with daily logistics activities.

Requirements:

• Good communication skills in English and Sinhala (Tamil is an advantage).
• Basic knowledge of Microsoft Office (Excel, Word, Outlook).
• Previous experience in freight forwarding or logistics is preferred but not essential.
• Strong organizational skills and the ability to work in a fast-paced environment.
• Positive attitude, attention to detail, and willingness to learn.