Collections Specialists (Junior/ Senior) job from A V Business Solutions Private Limited in Colombo, Sri Lanka

Friday 1st, May 2020

A V Business Solutions Private Limited

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Colombo

Full-Time

Recoveries Sales and Marketing / Business Development School Leavers

Collections Specialists (Junior/ Senior)

Responsibilities

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to inquire about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

REQUIRED QUALIFICATIONS AND EXPERIENCE

  • Proven experience as a Collection Specialist or similar role. 
  • Experience in financial industry customer service, account management or call center a plus, but not mandatory.
  • Knowledge of billing procedures and collection techniques
  • Familiarity with laws related to debt collection 
  • Working knowledge of MS Office and databases
  • Fluent in English and Sinhala. Ability to speak in Tamil will also be desirable
  • Comfortable working with targets
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral), skilled in negotiation
  • Problem-solving skills
School leavers are also encouraged to apply. 

Pay and benefits of the above position will be competitive and the rewards are performance driven. 
If you think you have what it takes to be successful in this challenging role apply now. 

Skills required

negotiation Problem-solving skills

laws related to debt collection

MS Office and databases

Fluent in English and Sinhala

Ability to speak in Tamil

Patience and ability to manage stress

Excellent communication skills (written and oral)