Support Service Manager job from Pristine Solutions PVT LTD in Colombo, Sri Lanka

Thursday 7th, July 2022

Pristine Solutions PVT LTD

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Colombo

Full-Time

IT-Software / Internet

Responsibilities:

  • Ensure timely delivery of support and close support inquires.
  • Ensure timely follow-up and convert to Service Level Agreements.
  • Keep ahead of industry developments and apply best practices to areas of improvement.
  • Liaise with C-level customers and ensure customer relationships.
  • Ensure timely communication and updates with internal and external stakeholders.
  • Develop policies and procedures for the service team.
  • Assist in preparation of the annual service plan with the guidance of HOD.
  • Execution of the annual team plan and management
  • Team performance monitoring.
  • Management reporting.

Qualifications:
  • 1-3 years of experience in managing an ERP/technical support team, or 5+ years of experience as an ERP Support Consultant. 
  • Experience in working with all customer types as well as technical and executive leadership.
  • Ability to grow, coach, and mentor employees.
  • Excellent decision-making skills in a fast-paced, high-volume environment.
  • Willingness to learn and the ability to master our products and become a trusted advisor to our customers.
  • Process and detail-oriented.
  • Demonstrable ability to communicate, present, and influence key stakeholders.

Support Service Manager job from Pristine Solutions PVT LTD in Colombo, Sri Lanka

Skills required

Customer Service

ERP