Support Service Manager job from Pristine Solutions PVT LTD in Colombo, Sri Lanka
Thursday 7th, July 2022
Colombo
Full-Time
Responsibilities:
- Ensure timely delivery of support and close support inquires.
- Ensure timely follow-up and convert to Service Level Agreements.
- Keep ahead of industry developments and apply best practices to areas of improvement.
- Liaise with C-level customers and ensure customer relationships.
- Ensure timely communication and updates with internal and external stakeholders.
- Develop policies and procedures for the service team.
- Assist in preparation of the annual service plan with the guidance of HOD.
- Execution of the annual team plan and management
- Team performance monitoring.
- Management reporting.
Qualifications:
- 1-3 years of experience in managing an ERP/technical support team, or 5+ years of experience as an ERP Support Consultant.
- Experience in working with all customer types as well as technical and executive leadership.
- Ability to grow, coach, and mentor employees.
- Excellent decision-making skills in a fast-paced, high-volume environment.
- Willingness to learn and the ability to master our products and become a trusted advisor to our customers.
- Process and detail-oriented.
- Demonstrable ability to communicate, present, and influence key stakeholders.
Skills required
Customer Service
ERP
from applied for