MANAGER- CORPORATE INFRASTRUCTURE job from London Stock Exchange Group in Colombo, Sri Lanka

Saturday 2nd, May 2020

London Stock Exchange Group

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Colombo

Full-Time

Business Management Senior Management / Directors

Responsibilities

  • Drive the team to deliver service excellence and industry best practice
  • Provide technical leadership and a technical escalation point for the team in maintaining and supporting the Production Services environment
  • Monitor performance of team via continual PMR process
  • Evaluate standards and processes that the support team is involved with and highlight any areas of improvement
  • Ensure that co-ordination and communication between the service owners, Global support teams and Management are being maintained in critical development situations
  • Review, implement and maintain SLA’s with internal and external stakeholders and implement and update escalation procedures where relevant
  • Create & review statistics to support client feedback and identify improvement opportunities
  • Ensure that all documentation is maintained by relevant staff within the team
  • Implement and maintain out-of-hours support in the team as appropriate
  • Monitor the ongoing workload and performance of the support team to ensure that the team provide the highest standards of service
  • Provide regular management reports
  • Ensure that timely and appropriate system and business training is provided to all team staff
  • Support recruitment activity to build skill groups as requested
  • Look for opportunities for team members to grow in role or take on wider positions supporting multiple client groups
  • Implement Continuous improvement programs to automate repetitive tasks, remove underlying issues to reduce incidents and to increase availability
  • Comply with the appropriate Governance and standards
  • Exercise Budget/Cost control
  • Management of a shift rota to ensure 24x5 onsite cover and 24x7 cover with on-call support
  • Ensure that all processes and documentation are adequate and effective to meet support and audit requirements
  • To ensure effective, pro-active monitoring and management is in place for systems
  • Participate in regular disaster recovery tests
  • Liaise with 3rd party organisations to resolve incident and problem investigations – understanding all 3rd party escalation processes
  • Undertake any other duties as may be required on an ad-hoc basis
  • Seeks opportunities to improve efficiency
  • Responsible for overseeing budget.

 
Required Skills and Experience

  • Experience of leading and managing a team within an Operations/ Production environment
  • Ability to communicate at all levels throughout the LSEG organization
  • Understanding of Operational Acceptance Testing (OAT), Disaster Recovery, High Availability (HA) in a Production environment
  • Understanding of Change Management, Incident Management and Release and Configuration management processes
  • Working within a matrix management organization structure and with diverse project delivery team(s)
  • Project delivery using offshore capabilities; an understanding of the complexities of working with offshore teams 
  • Demonstrated ability to successfully deliver medium-sized and large-sized projects of technical complexity
  • Good working relationships with 3rd party suppliers and vendors
  • Strong knowledge in Windows 10 and other Windows builds and Windows Server 2008 and above
  • Strong knowledge of Active Directory and migration experience
  • Good understanding of all Citrix technologies and User Experience Monitoring Technologies – Citrix Director, Lakeside Systrack
  • Strong knowledge in ESX & XenServer

Skills required

communication skills.

Good understanding of all Citrix technologies

Strong knowledge of Active Directory

Strong knowledge in Windows 10 and other Windows builds

Ability to communicate at all levels throughout the LSEG organization

work as a team