CUSTOMER SERVICE REPRESENTATIVE job from Amana Bank in Colombo, Sri Lanka

Friday 8th, May 2020

Amana Bank

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Banking and Financial Services


  • The primary role of the job holder is to address the customer requirements and provide accurate and relevant information.
  • Answering the calls and provide qualitative information about the products that the bank offers to the customers and explanation of the value proposition.
  • Help the customers to reach the correct person easily and transfer the calls professionally.
  • Call potential customers to promote products that the bank offers.
  • Handle and record customer suggestions & complaints based on the established frameworks.
  • Call existing customers to collect feedback on service levels.
  • Check all the voice mails on a daily basis and address the customer need and inform the customer.
  • Identify the leads and direct them to the relevant business lines and follow up until the close of sale.
  • Collect customer suggestions and update the superior for implementation
  • Check all the recordings of the call centre on a daily basis and ensure accuracy
  • Prepare daily call reports and update the supervisor


  • GCE Ordinary Level and Advanced Level.
  • 1 years’ experience in a similar role is preferable.
  • Fluency in English, Tamil and would be an added advantage if the applicant could converse in Sinhalese.
  •  Exceptional communication skills.
  • High level of computer literacy.
  • Keen for new experience, responsibility and accountability..
  • Ability to get on with others and be a team-player.
  • Ability to work in a high-pressure environment.

Skills required

Exceptional communication skills.

a team-player.

Ability to work in a high-pressure environment.

High level of computer literacy.