CUSTOMER SERVICE REPRESENTATIVE job from Amana Bank in Colombo, Sri Lanka

Banking and Financial Services

JOB ROLE:

• The primary role of the job holder is to address the customer requirements and provide accurate and relevant information.
• Answering the calls and provide qualitative information about the products that the bank offers to the customers and explanation of the value proposition.
• Help the customers to reach the correct person easily and transfer the calls professionally.
• Call potential customers to promote products that the bank offers.
• Handle and record customer suggestions & complaints based on the established frameworks.
• Call existing customers to collect feedback on service levels.
• Check all the voice mails on a daily basis and address the customer need and inform the customer.
• Identify the leads and direct them to the relevant business lines and follow up until the close of sale.
• Collect customer suggestions and update the superior for implementation
• Check all the recordings of the call centre on a daily basis and ensure accuracy
• Prepare daily call reports and update the supervisor

THE PROFILE:

• GCE Ordinary Level and Advanced Level.
• 1 years’ experience in a similar role is preferable.
• Fluency in English, Tamil and would be an added advantage if the applicant could converse in Sinhalese.
•  Exceptional communication skills.
• High level of computer literacy.
• Keen for new experience, responsibility and accountability..
• Ability to get on with others and be a team-player.
• Ability to work in a high-pressure environment.