Business Management
Customer Service / Call Center
Sales and Marketing / Business Development
Customer Relations Manager (CRM)
We, LB Finance PLC, are crowned for our unparalleled record as the top finance brand in Sri Lanka. Outshining in all aspects making our pre-eminence in the industry, we are still driven by sheer passion and innovation in our 49 year old journey with over 165 Branches and service centers across Sri Lanka offering the best financial services to our massive customer base.
We are looking for skilled and charismatic individual who can take up the role of Customer Relations Manager
Principle Accountabilities:
Owns customer issue management, escalation and resolution; serves as a main coordination point with customers
Ensure prompt resolution of customer problems and complaints
To lead & deliver high-level service for individual escalations through to resolution, while determining prevention methods and root cause
Work closely with the business units and all stake holders to uplift the service standards
Comprehensive analysis of customer complaints, queries, turnaround times, customer feedbacks and implement controls
Take specific initiatives to improve customer service while reducing bottlenecks and customer complaints
Requirements:
Must be able to work in a professional, fast-paced environment and possess a positive, productive attitude
Possess a BSc. degree in Business Management or any related field
Full/Part qualification in CIM/SLIM or equivalent qualification from a recognized institute
Minimum of 3 years of experience in corporate sales /customer relations management in the financial services industry
Excellent communication, presentation and negotiation skills in English and Sinhala (Ability to speak Tamil would be advantageous)
Have a strong commercial and business acumen
If you have such extensive exposure to bring in a distinctive feel and vitality:
from applied for