Call Center Executives - Inbound job from AEGIS Services Lanka in Colombo, Sri Lanka

Friday 9th, July 2021

AEGIS Services Lanka

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Customer Service / Call Center Telecommunications

Call Center Executives | Split Hour Shift | Telecommunication Process - Inbound
Online Interview & Online Training
Startek is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touchpoints and channels. Startek was found 30 years ago in the US and now has operations in 53 locations across 13 countries with more than 47,500 employees. Startek has over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, Fast Growing Innovative Business and Energy & Utilities. 
Locations | Colombo 02 
• Work on Split shifts; 09.00am -01.00pm (4 hrs) & 6pm to 10pm (4 hrs) | For Male
• Work on Split shifts; 08.00am – 12.00noon (4 hrs) & 05.00pm – 09.00pm (4 hrs) | For Female
• Earn up to 10,400 addition to the monthly salary 
• 06 Hrs gap between two timings to concentrate/involve in your own work 
• Handling inbound calls effectively
• Understand and resolve customer complaints 
• Provide service-related information & solutions for customers
• Qualification: G.C.E (O/L) with a minimum pass in Mathematics & English or call centre experience
• Excellent soft skills; able to communicate in Sinhala is a MUST
• Communication skills in English and Tamil would be a definite advantage
• Ideal job for school leavers, following higher studies
• Customer service experience is an added advantage
• Flexible to work on shifts & weekends will be a definite advantage
Compensation and Benefits
Candidates close to Colombo and within 20km (Colombo and Gampaha District |Wattala, Kandana, Kiribathgoda, Kelaniya, Ragama) radius will be provided with company transport (Condition Apply)

Skills required

Good team player skills

Excellent soft skills

Excellent written and verbal communication skills in English

Customer service experience

Flexible to work on shifts & weekends